News & Events
ED Solutions is continuously achieving emergency department improvements and enhancements with its hospital clients.
Our team authors and presents to a national audience regarding these best practices and breakthroughs.
Listed below are announcements regarding some of our recent successes, published articles or events where you can
hear our team of experts speak.
Learn more about ED Solutions News & Events by clicking on the plus sign next to the article title.
September 2010 - ED Solutions To Present at ASQ Lean Six Sigma Conference
Meghan Calichman, an ED Solutions Associate has been selected to speak at the American Society for Quality (ASQ) 2011 Lean and Six Sigma Conference in February 2011 on the topic of “Using Lean Six Sigma to Improve ED Operations”. This event is well attended by healthcare and other industry leaders who apply or are seeking to apply the management engineering processes of Lean and Six Sigma. Meghan is a certified Black Belt in Six Sigma and Lean for Healthcare applications and has helped EMA client hospitals achieve improved performance and operations by applying these approaches. For additional information about how ED Solutions can assist you with Lean and Six Sigma initiatives that will improve your Emergency Department performance, please contact us at info@emaedsolutions.com
About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.
April 2010 - ED Solutions Hosts Webinar on ED Observation
ED Solutions, a leading provider of consulting and advisory services toward emergency department excellence, hosted its most recent ED Solutions Webinar Series on April 7, 2010 from 2:00-3:00pm (EDT) on "Developing an ED Observation Unit For Enhanced Patient Flow". ED Observation units are rapidly becoming a best practice towards improving departmental operations, patient flow and satisfaction. Hospitals that develop them are enjoying improved quality of care, safety as well as increased capacity. We heard from Christopher Freer, DO, FAAEM, FACEP, Chairman of the Department of Emergency Medicine at Saint Barnabas Medical Center (SBMC) in Livingston, NJ who discussing how SBMC developed an observation unit which provided immediate sustainable results which improved the ED operation. If you would like to view a recording of this webinar, click here (you will need to register first) Please let us know if you have any questions at info@emaedsolutions.com
About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.
February 2010 - ED Solutions Presents at Healthcare Leaders of New York
Eric Bachenheimer, Director of ED Solutions, co-presented at the February 18th meeting of the Healthcare Leaders of New York, the official American College of Healthcare Executives (ACHE) chapter of the Greater New York City Metropolitan area. In the presentation titled "Move Your Patients Along: Applying Queueing Theory to Improve Hospital Quality", Eric demonstrated how queueing theory can be utilized to improve processes in the emergency department setting. In addition, he shared ED Solution's virtual ED simulation and discussed actual hospital cases studies that employed it in order to achieve decreases in ED turnaround time and increases in patient volume and satisfaction. Healthcare Leaders of New York is an official chapter of the American College of Healthcare Executives, an international professional society of 30,000 healthcare executives. ACHE is known for its prestigious credentialing and educational programs, annual Congress on Healthcare Leadership, professional publications, and its ground-breaking research and public policy programs. Healthcare Leaders of New York (HLNY) represents over 1,300 professionals who manage the business affairs of healthcare organizations throughout the New York metropolitan area. Members also include individuals from supplier companies, consulting businesses, and corporate sponsors whose products and services support and supply the needs of healthcare organizations such as hospitals and health systems, health plans, long term care facilities and sub acute facilities. About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.
December 2009 - ED Solutions Hosts Emergency Nursing Forum
ED Solutions hosted its Winter Emergency Nursing Leadership Forum on December 8th, with over 110 attendees, representing emergency department nursing leadership from over 20 hospitals. The educational program focused on the management of special populations in the Emergency Department, featuring speakers presenting strategies for pediatric care and that of the behavioral/psychiatric patient. Heather Keller, Nurse Manager of Pediatric Services at Capital Health presented "A View From the Pediatric ED" and Arnie Boardwine, Nurse Manager of Clinical Operations for Duke University Hospital spoke on "Managing Behavioral Emergencies". To access these presentations, simply click below: About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.
A View From the Pediatric ED
Managing Behavioral Emergencies
September 2009 - Free ED Webinar Series on "Ten Leadership Tips for Enhancing Staff Satisfaction and Retention"
ED Solutions conducted the second program in its ED Solutions Webinar Series by hosting a webinar on "Ten Leadership Tips for Enhancing Staff Satisfaction and Retention in the Emergency Department". Bob Cooper, President of RL Cooper Associates outlined successful strategies that can be employed in the hospital and emergency department setting which ED nurse managers and ED Directors have adopted to create a more cohensive team.
To access the complimentary webinar, click here.
About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.
May 2009 - ED Solutions Launches Emergency Department Webinar Series
Eric Bachenheimer, Director of ED Solutions and Dr. Oscar Marcilla, Director of the Nyack Hospital Emergency Department kicked off the ED Solutions Webinar Series by co-presenting "Creating an Emergency Department 30 Minute Service Standard". Through a rigorous process, Nyack Hospital was able to transform its emergency department status quo into a high performing system that won the acclaimed Press Ganey ED Compass Award in 2008. Attendees learned how creating a "30 Minute Guarantee" approach can lead to improved operations, volume growth, reduced walkouts and increased patient satisfaction in the emergency department.
To access the complimentary webinar, click here.
About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.
January 2009 - Solutions for Hospital Overcrowding and ED Patient Boarding
Eric Bachenheimer, Director of ED Solutions, was a featured author for HealthLeaders Media with his article "Rethinking ED Systems". This article discusses solutions to hospital emergency department overcrowding and addressing the issue of boarding admitted emergency department patients in the ED, leading to increased waiting times and patient satisfaction issues.
To view the article, click here.
About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.
Emergency Department Patient Satisfaction Training
ED Solutions conducted its Emergency Department Patient Satisfaction Traning course to over 75 team members of Somerset Medical Center in Somerville, NJ. The program is specifically designed to increase staff awareness and understanding of patient satisfaction principles in order to enhance satisfaction scores in the emergency department. Through a combination of interactive and interesting presentations, this program has been successful in improving emergency department patient satisfaction scores.
For more information on ED Solutions Emergency Department Patient Satisfaction Training course and how to host this program for your facility or group, please contact us at info@emaedsolutions.com.
About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.
Creating an ED Service Guarantee
ED Solutions has assisted a client hospital with development and implementation of a 30 Minute Guarantee in their emergency department. This program guarantees patients will be seen by a physician within 30 minutes of their arrival. A key benefit of this program is improved patient flow to expedite patient arrival to bed and arrival to physician times. In addition, a parallel marketing campaign advertising this program can lead to increased volume and enhance community image.
Prior to program development, our client was compliant with the 30 minute guarantee about 30% of the time. Currently, our client now consistently achieves 90% compliance rates with their 30 minutes guarantee and is preparing to launch a marketing campaign.
For more information how we can help implement a 30 minute guarantee or on optimizing your emergency department patient flow, please contact us at info@emaedsolutions.com.
ED Solutions Offers Mock JCAHO Survey to Emergency Departments
ED Solutions, which provides emergency department consulting and advisory services to hospitals, is now offering mock Joint Commission (JCAHO) surveys for emergency departments. Our team of clinical and administrative experts will perform an onsite survey similar to the unannounced surveys administered by the Joint Commission in order to identify areas of compliance for your ED as well as recommended solutions.
Through direct observation, interviews, chart and policy reviews, the ED Solutions team will assess your level of preparedness for the Joint Comission survey and provide a finalized report to identify potential RFIs. For more information on the ED mock survey or ED Solutions provision of emergency department consulting services, please contact us at info@emaedsolutions.com.
ED Solutions authors article in Emergency Physician Monthly Magazine
Eric Bachenheimer, Director of ED Solutions, which provides emergency department consulting (ED consulting) and advisory services to hospitals, authored the article "Goodbye Waiting Room" published in the February 2008 edition of Emergency Physician Monthly Magazine.
The article discusses the concept of queueing in waiting rooms which leads to bottlenecks that impeded patient flow. Also discussed are various initiatives and solutions that can be undertaken to minimize or eliminate these upfront bottlenecks in order to maximize patient flow and minimize arrival to bed time. Click here to link to the article on the EP Monthly website.
For more information on optimizing your emergency department patient flow or ED Solutions provision of emergency department consulting services, please contact us at info@emaedsolutions.com.
ED Solutions authors article on ED Patient Satisfaction in Emergency Physician Monthly (Dec 2007) Emergency Physicians Monthly magazine has published an article by Eric Bachenheimer, Director of ED Solutions, entitled "Patient Satisfaction: Rules of Engagement" in the December 2007 issue. Emergency Physicians Monthly is a leading publication for emergency physicians and those working in the emergency medicine discipline which has a national circulation of nearly 30,000. To read the article, click here
5 Level ESI Training/Refresher Course Now Available for Your Emergency Department
Patricia Gillen, RN has developed a 5 level ESI triage education program
refresher course for emergency departments seeking to implement this system
or to provide a refresher course for new or existing staff. This program was
recently approved for continuing educational units through
the New Jersey State Nurses Association.
For more information on how to schedule this course for your
emergency department team, please contact us at:
info@emaedsolutions.com
ED Solutions Presenting at the 2008 ENA Leadership Conference
Morristown Memorial Hospital Emergency Department in Morristown,
NJ and ED Solutions have been selected to co-present at
the Emergency Nurses Association (ENA) 2008 Leadership Conference
held from Feburary 28 - March 2nd.
The poster presentation is entitled "The Impact of Length of Stay on ED Nurse Staffing"
and illustrates a joint finding on how changes in ED length of stay correlate with
the necessary level of nursing staffing in the ED.
Using ED Solutions' ED Nurse Staffing Model, the appropriate number
of nursing staff was calculated. Collaborating with Carol Jones, RN,
the Manager of the Emergency Department and Joanne Ellis, RN, the Nursing Scheduler,
ED Solutions was able to identify the salary savings that would result
if turnaround times were lowered. This model was helpful in supporting
the addition of ED nursing staff for the operating budget and assessing
potential opportunities for quantifying how much expenses could
be reduced if patient throughput was improved. You can learn more
about the 2008 ENA Leadership Conference by going to the ENA website at:
www.ena.org.
To receive details on this study or learn more about our ED nurse staffing model,
please contact us at: info@emaedsolutions.com.
ASQ Selects ED Solutions to Present at the 2008 Quality in Healthcare Conference
The American Society for Quality (ASQ) has selected Eric Bachenheimer,
Director of ED Solutions to present at the 2008 Quality in Healthcare Conference.
Eric will be speaking on the topic of computer based simulation used towards
improving operational performance in the emergency department setting through
creation of "virtual ED" models that maximize department efficiencies
and optimize resources.
The conference will be held from May 5 - May 7th, 2008 in Houston, TX
and additional information on the conference can be obtained from the
ASQ website at:
www.asq.org.
To learn more about how ED computer simulation can help your emergency
department, please contact us at:
info@emaedsolutions.com
