News & Events

ED Solutions is continuously achieving emergency department improvements and enhancements with its hospital clients. Our team authors and presents to a national audience regarding these best practices and breakthroughs.

Listed below are announcements regarding some of our recent successes, published articles or events where you can hear our team of experts speak.


Learn more about ED Solutions News & Events by clicking on the plus sign next to the article title.

Emergency Department Patient Satisfaction Training ED Solutions conducted its Emergency Department Patient Satisfaction Traning course to over 75 team members of Somerset Medical Center in Somerville, NJ. The program is specifically designed to increase staff awareness and understanding of patient satisfaction principles in order to enhance satisfaction scores in the emergency department. Through a combination of interactive and interesting presentations, this program has been successful in improving emergency department patient satisfaction scores.

For more information on ED Solutions Emergency Department Patient Satisfaction Training course and how to host this program for your facility or group, please contact us at info@emaedsolutions.com.

About ED Solutions: ED Solutions is a group specializing in the provision of emergency department consulting and advisory services to hospitals and and emergency medicine physician practices in the areas of clinical operations, process redesign/improvement, patient satisfaction, regulatory compliance standards, informatics and analytics, emergency department best practices and emergency department benchmarking.

Creating an ED Service Guarantee ED Solutions has assisted a client hospital with development and implementation of a 30 Minute Guarantee in their emergency department. This program guarantees patients will be seen by a physician within 30 minutes of their arrival. A key benefit of this program is improved patient flow to expedite patient arrival to bed and arrival to physician times. In addition, a parallel marketing campaign advertising this program can lead to increased volume and enhance community image.

Prior to program development, our client was compliant with the 30 minute guarantee about 30% of the time. Currently, our client now consistently achieves 90% compliance rates with their 30 minutes guarantee and is preparing to launch a marketing campaign.

For more information how we can help implement a 30 minute guarantee or on optimizing your emergency department patient flow, please contact us at info@emaedsolutions.com.

ED Solutions Offers Mock JCAHO Survey to Emergency Departments ED Solutions, which provides emergency department consulting and advisory services to hospitals, is now offering mock Joint Commission (JCAHO) surveys for emergency departments. Our team of clinical and administrative experts will perform an onsite survey similar to the unannounced surveys administered by the Joint Commission in order to identify areas of compliance for your ED as well as recommended solutions.

Through direct observation, interviews, chart and policy reviews, the ED Solutions team will assess your level of preparedness for the Joint Comission survey and provide a finalized report to identify potential RFIs. For more information on the ED mock survey or ED Solutions provision of emergency department consulting services, please contact us at info@emaedsolutions.com.

ED Solutions authors article in Emergency Physician Monthly Magazine Eric Bachenheimer, Director of ED Solutions, which provides emergency department consulting (ED consulting) and advisory services to hospitals, authored the article "Goodbye Waiting Room" published in the February 2008 edition of Emergency Physician Monthly Magazine.

The article discusses the concept of queueing in waiting rooms which leads to bottlenecks that impeded patient flow. Also discussed are various initiatives and solutions that can be undertaken to minimize or eliminate these upfront bottlenecks in order to maximize patient flow and minimize arrival to bed time. Click here to link to the article on the EP Monthly website.

For more information on optimizing your emergency department patient flow or ED Solutions provision of emergency department consulting services, please contact us at info@emaedsolutions.com.

ED Solutions authors article on ED Patient Satisfaction in Emergency Physician Monthly (Dec 2007) Emergency Physicians Monthly magazine has published an article by Eric Bachenheimer, Director of ED Solutions, entitled "Patient Satisfaction: Rules of Engagement" in the December 2007 issue. Emergency Physicians Monthly is a leading publication for emergency physicians and those working in the emergency medicine discipline which has a national circulation of nearly 30,000. To read the article, click here

5 Level ESI Training/Refresher Course Now Available for Your Emergency Department Patricia Gillen, RN has developed a 5 level ESI triage education program refresher course for emergency departments seeking to implement this system or to provide a refresher course for new or existing staff. This program was recently approved for continuing educational units through the New Jersey State Nurses Association.

For more information on how to schedule this course for your emergency department team, please contact us at: info@emaedsolutions.com

ED Solutions Presenting at the 2008 ENA Leadership Conference Morristown Memorial Hospital Emergency Department in Morristown, NJ and ED Solutions have been selected to co-present at the Emergency Nurses Association (ENA) 2008 Leadership Conference held from Feburary 28 - March 2nd.

The poster presentation is entitled "The Impact of Length of Stay on ED Nurse Staffing" and illustrates a joint finding on how changes in ED length of stay correlate with the necessary level of nursing staffing in the ED.

Using ED Solutions' ED Nurse Staffing Model, the appropriate number of nursing staff was calculated. Collaborating with Carol Jones, RN, the Manager of the Emergency Department and Joanne Ellis, RN, the Nursing Scheduler, ED Solutions was able to identify the salary savings that would result if turnaround times were lowered. This model was helpful in supporting the addition of ED nursing staff for the operating budget and assessing potential opportunities for quantifying how much expenses could be reduced if patient throughput was improved. You can learn more about the 2008 ENA Leadership Conference by going to the ENA website at: www.ena.org.

To receive details on this study or learn more about our ED nurse staffing model, please contact us at: info@emaedsolutions.com.

ASQ Selects ED Solutions to Present at the 2008 Quality in Healthcare Conference The American Society for Quality (ASQ) has selected Eric Bachenheimer, Director of ED Solutions to present at the 2008 Quality in Healthcare Conference. Eric will be speaking on the topic of computer based simulation used towards improving operational performance in the emergency department setting through creation of "virtual ED" models that maximize department efficiencies and optimize resources.

The conference will be held from May 5 - May 7th, 2008 in Houston, TX and additional information on the conference can be obtained from the ASQ website at: www.asq.org.

To learn more about how ED computer simulation can help your emergency department, please contact us at: info@emaedsolutions.com